1. *Eligibility for Returns:*
– Glass items can be returned within 7 days of purchase.
– The item must be in its original condition and packaging, with all labels, tags, and accessories included.
– Proof of purchase (receipt or order confirmation) is required for all returns.

2. *Damaged or Defective Items:*
– If the glass item arrives damaged or defective, please contact us within 24hours of receipt.
– Provide photos of the damaged item and packaging for verification.
– video recording of unpacking delivered item is must for return process
– Once confirmed, we will offer a replacement or a full Refund.

3. *Return Process:*
– Contact our customer service team to initiate a return. Provide your order number and reason for return.
– If the return is approved, we will provide instructions and a return shipping label.
– Pack the glass item securely to prevent damage during transit.

4. *Non-Returnable Items:*
– Customized or personalized glass items cannot be returned unless they arrive damaged or defective.
– Clearance or final sale items are not eligible for returns or exchanges.

5. *Refunds:*
– Once the returned item is received and inspected, we will process your refund within 7-10 business days.
– Refunds will be credited to the original payment method within 7-10 business days.
– Shipping fees (if applicable) are non-refundable, except in cases of damaged or defective items.

Please contact our customer service team if you have any questions or need assistance with your return.